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Legal Aid & Advocacy

You have the right to legal help. Whether it's your asylum case, a complaint about your accommodation, or a problem at work, there are people who will help you for free.

Free Legal Help for Asylum Seekers

If you are in the international protection process, you are entitled to free legal aid through the Legal Aid Board and its Refugee Legal Service (RLS).

πŸ“‹ Refugee Legal Service (RLS)

0818 800 080

Free legal representation for international protection applicants. They can help with your asylum application, appeals, and judicial reviews.

βš–οΈ Legal Aid Board

0818 800 080

General civil legal aid β€” family law, housing, employment, and more. Free if you cannot afford a private solicitor.

πŸ›οΈ FLAC

01 874 3540

Free Legal Advice Centres. Drop-in clinics across Ireland for basic legal advice. Independent and confidential.

🀝 Irish Refugee Council

01 764 7584

Information, advocacy, and casework support. Not a law firm, but they know the system and can guide you.

πŸ›οΈ The International Protection Office (IPO)

The IPO processes your asylum application. They are not your advocate β€” they are the decision-maker. You must cooperate with them, attend interviews, and respond to requests. If you move, tell them your new address immediately.

01 433 2500 Β· ipao.gov.ie

βš–οΈ The International Protection Appeals Tribunal (IPAT)

If the IPO refuses your application, you can appeal to IPAT. You have 15 working days from the date of the refusal letter to submit your appeal. Do not miss this deadline. Contact the Refugee Legal Service immediately if you receive a refusal.

ipat.ie

πŸͺͺ Your Temporary Residence Certificate (TRC)

Your TRC is the plastic card you received when you claimed asylum. It is your ID in Ireland. Keep it safe. You need it to: register with a GP, collect your PPS number, access services, and prove your status. If you lose it, contact IPAS immediately.

How to Complain About Your Accommodation

If you believe your centre is not meeting standards, treating you unfairly, or asking for unreasonable things (like a doctor's letter for a basic fan), you have a legal right to complain. Here is the proper process:

  1. 1
    Centre Manager (Informal)
    Speak to the manager first. Many issues can be resolved quickly. Keep a note of what was said and when.
  2. 2
    Centre Manager (Formal, Written)
    If informal discussion fails, submit a written complaint. The manager must respond within 14 days. Use the centre's complaint form if they have one. Keep a copy.
  3. 3
    IPAS Customer Service Team
    Email ipasinbox@justice.ie with: your full name and TRC number; the name of your centre; a clear description of the problem; copies of any previous correspondence.
  4. 4
    Office of the Ombudsman
    If IPAS does not resolve your complaint, escalate to the Ombudsman. You must do this within 12 months.

    Online: ombudsman.ie
    Phone: 01 636 5600
    Post: Office of the Ombudsman, 6 Earlsfort Terrace, Dublin 2, D02 W773
  5. 5
    Ombudsman for Children (OCO)
    If your complaint involves a child, contact the OCO at oco.ie or 01 865 6800.

πŸ“ What to Include in Your Complaint

  • Your name, TRC number, and contact details
  • The name and address of your accommodation centre
  • What happened, when, and who was involved
  • What you want to happen now
  • Copies of any letters, emails, or photos that support your case

When to Contact a Solicitor

⚠️ Important: Don't Miss Deadlines

Legal deadlines in the asylum system are strict. If you receive a refusal letter, you usually have 15 working days to appeal. Do not wait. Contact the Refugee Legal Service or a solicitor immediately.

⚠️ Warning: Bogus Legal Advisors

Be careful of people who claim they can 'fast-track' your asylum claim or guarantee a positive result for money. Only registered solicitors and the Refugee Legal Service can legally represent you. If someone asks for cash to 'fix' your case, they are likely fraudulent. Report suspicious activity to the GardaΓ­ or MRCI.

Organisations That Can Advocate For You

Organisation What They Do Contact
Irish Refugee Council Advocacy, information, casework, integration support 01 764 7584 / irishrefugeecouncil.ie
Nasc Ireland Migrant rights, legal information, anti-racism work 021 455 4444 / nascireland.org
MRCI Employment rights, anti-exploitation, undocumented workers 01 889 7570 / mrci.ie
Doras Victim support, trafficking, integration (Midwest) 083 008 6391 / doras.org
Clare Immigrant Support Centre Local advocacy, translation, accompanied visits (Ennis) 065 682 2026 / ciscennis@gmail.com
IHREC Human rights and equality oversight β€” can take strategic cases 01 858 3001 / ihrec.ie

Know Your Rights at Work

If you have Labour Market Access Permission, you have the same employment rights as any other worker in Ireland:

If your employer is exploiting you β€” not paying you properly, making you work unsafe hours, or threatening you because of your immigration status β€” contact MRCI (01 889 7570) or the Workplace Relations Commission (WRC) (059 917 8990) before confronting your employer. If you are undocumented, seek advice first.

πŸ’‘ Remember

If your employer threatens to report your immigration status because you asserted your employment rights, this may be penalisation and you can report it to MRCI or the WRC. However, if you are undocumented, seek advice before making a complaint to understand your risks.